Music on hold moh using, multi casting can be a bit of a challenge to set up, that is possibly why a lot of people dont bother. Download free cisco callmanager express ccme graphical user interface gui files. Your moh file can be a wav or au file, but it must be 8bit, 8 khz. Cisco unified sccp and sip srst system administrator guide all. I found a way to download the moh file from the existing cucm cluster for distribution. Multicast music on hold in srst remote site telephony and. Download cisco callmanager express ccme gui administration. I configured the multicast moh for hq and branch phones. The cucm integrated moh server supports multicast and unicast for moh streaming.
Also you need to have sftp server setup where you can download the moh files. Multicast moh from srst router not working when wan is up did you debug ccm manager music on hold to see if the request hits the srst router when you try to put a caller on hold. For the locale, moh and ringtones download the appropriate cme tar from cisco downloads home products unified communications call control midmarket call control unified communications manager express, the complete file set will contain the tar file for the locales and the individual files for moh and ringtones. Telephonyservice command is very important for the router flash to stream moh. Integrating cisco callmanager and cisco srst to use cisco. If you want to download musiconhold moh files from cisco unified communications manager cucm, you need to have cli access to download the moh files. In some cases, a cisco callmanager system may use additional codecs. Cisco call manager express cme third party sip phone configuration.
Archives containing tcl script files are listed individually on the cisco unified cme software download website. Cisco unified srst and cisco unified communications manager. Step 5 multicast moh ipaddress port portnumber route ipaddresslist. Multicast music on hold in srst remote site telephony. I found a way to download the moh file from the existing cucm cluster for. Security configuration settings for srst references 234. Cisco call manager express cme basic configuration. As an alternative, its possible to configure the audio file to be streamed to the multicast address from the local gateway in the remote site if it has enabled srst or call manager express options. Cisco 2911 integrated services router for mediasense. Once downloaded, you are able use the ulaw wav file to upload to a different cucm server. Upon restoration of wan connectivity, the system automatically shifts call processing back to the primary cisco unified communications manager. Therefore, the maximum number of multicast moh audio sources that can be used per remote site is limited to six. Just upload the file and the cucm will do the rest. When a cisco ip phone boots it needs to find the locaton of the tftp server to register and download its configuration.
Cisco unified communications manager moh audio files must reach the wan and another set must not. Cisco unified communications manager express ccme srst. Note if you specify a file with this command and later want to use a different file, you must disable use of the first file with the no moh command before configuring the second file. Change the file in media resources music on hold audio source find your moh audio source name, then under moh audio source file change this to match the name of the new file you just uploaded. Instead, you have to upload the moh files to the publisher. Are you trying to play the moh file locally from the router on site or from the call manager server at the main site. The default music on hold audio file is cusmmusiconhold. Multicast music on hold, uses the capability of a voice gateways capability to stream a wave file i. How to download musicmoh files from cisco unified communication manager. This will download all moh wav files on the cucm to your sftp server. You can configure each moh file for multicast moh or unicast moh. This saves valuable bandwidth required for streaming moh over wan. Moh is available from flash files on the cisco srst router and for g.
In my case, i used tftp to upload them to the srst router flash and then. The codec used for moh to remote site between moh servers region and site2 should be g711. Figure 3 moh sources for cisco srst and noncisco srst ip phones using moh to enable moh audio packet transmission through two paths, the cisco callmanager moh server must be configured with either one ip address and two different port numbers or one port address and two different ip. To download music on hold wav files from cucm follow the below cli commands. Cisco unified sccp and sip srst system administrator guide. After change the moh file from the default ccm audiosample3mb to the client moh file 40mb, the moh with this new file did not work, on the debug ephone moh a message telling that file could not be open is logged. The srst gateway can play music on hold moh from a file on flash, but. The recommended format for audio source files includes the following. Locate the project rate hz in the bottom left corner. Srst functions in the remotelocation router to detect a failure in the network and initiate a process to provide call processing backup for the ip phones in that location. Internal calls between ip phones will hear tone on hold.
T call forward system redirectingexpanded moh flash. Excluding digest credentials from phone configuration file download 1110. Use the show ccm manager musiconhold command to find out if the moh resource is the problem. Prerequisites requirements cisco recommends that you have knowledge of these topics. It allows the phones to consult a local moh file instead of reaching out to cucm across the wan. Before you install a dial plan on the server, you should download the equivalent dial plan cop cisco. Downloading tcl scripts from configuring the gateway to use a. Music on hold moh is an integral feature of the cisco unified communications system. Weve conveniently packed in one zip file callmanager express gui files for. Basic cme configuration sip only haystack networks. Which commands are needed to configure cisco unified communications manager express in srst mode. There are quite a few issues which you may come across while configuring music on hold.
When i make a call from a hq phone to b hq phone and put the call on hold, b can hear the music, when i make a call from a branch phone to a hq phone and put the call. Even if you are not using srst, there must be telephonyservice or call manager fallback command for moh. Music on hold cisco unified cisco certified expert. Pass cisco 300075 dumps question answer dumps4download. You can create an audio file or use the default audio file. Cisco unified callmanager attendant console user file upload 851. While in srst, the ios router can play an audio file from its flash as a multicast moh to users in the remote sites similar to multicast moh explained in chapter 6, cisco collaboration solution bandwidth management. Administration guide for cisco unified srst manager. This allows for a distributed moh design where moh at remote sites is provided by the local gateway. Cisco call manager and asterisk online voip audio converter.
The srst gateway can play music on hold moh from a file on flash, but only for g. In order for this to work, call manager fall back needs to be configured. Telephony srst gateways can be configured as media streaming servers for moh, too. As you may be aware that an moh file should always be uploaded across the cluster on each server to work properly. Frequently at work and at home i need to convert audio files into a compatible format to use with either cisco call manager, contact center, or asterisk for your moh message on hold, ivr interactive voice response, and other types of prerecorded messages. Within call manager you must configure the srst configuration that the phone will download based on the device pool configuration associated with the phone. Open the audio file you are looking to use as an moh file. This document describes how to download a music on hold moh file from cisco call manager server. To enable moh from flash, use the moh filename command. Then the moh file in cucm should be enabled for multicasting media resources music on hold audio sources, so the remote phones try to locate. Prerequisites srst router can play moh file as a multicast to users in the remote site. Provisioning can be disabled using the cisco unified srst manager gui. Codecs, port numbers, and ip addresses cisco srst multicast moh supports g. In the track bar, click the drop down menu and select split stereo to mono in the track bar, select set sample format, and choose 16bit pcm click file export.
Retrieving music on hold moh files from cucm netcraftsmen. There is no way to download the file from the cucm via a gui, but you can do it from the cli. Each srst or cisco unified communications manager express router can stream up to six different moh files. Cisco unified communications manager security guide. The file needs to be available here, and then we can link to it. Simple file transfer protocol sftp server setup access to command line interface cli of call manager. Cisco unified communications manager express and srst software documentation. When srst is active and the branch devices have lost connectivity to the centralsite unified cm, the branch router can continue to provide multicast moh. In example 71, the name of the audio file on the router flash is musiconhold. Cucm moh not playing on inbound calls for remote site.
For example, a recorded announcement moh file is available on one cluster and same moh is required to be played on another cluster, but the required moh file is not available with the administrator or the administrator who had the file earlier has left the company and the only way to get the same moh file, is through the call manager. The cucme and srst routerbased resources provide moh by. Musiconhold moh music on hold moh on sip phones is only supported with sip phone firmware load 9. Moh will not work with g729 so whether you have it set up correctly with this codec it will not work.
Information about configuring additional call features optional features available for configuration include threeparty g. For cisco unified srst multicast moh, only one audio source can be used, even if, for example, one out of 500 sites uses cisco unified srst multicast moh. This file is included in the tar archive with basic files cmebasic. Use a command called file list activelog mohprep to list all moh files in the mohprep directory. Moh is provisioned regardless of the cisco unified communications manager configuration. Instead, you have to upload the moh files to the publisher node and any subscriber nodes that are used as moh servers.